When they finally get to the end, the prospect says ‘yes’ or ‘no’ (mainly ‘no’) and that’s the end of the conversation. That kind of call may strike it lucky, but it’s generally a waste of a call. A good script sounds conversational, gets straight to the point and then gives the prospect an opportunity to talk. Read the rest of this entry »
Many telemarketers make the mistake of treating gatekeepers (receptionists, secretaries and personal assistants) as unimportant ‘bit’ players. While you are going to have more immediate success if you have direct access to the decision-maker, often the only way to reach the decision-maker is through the gatekeeper, so treat them with respect. Address them by name, ask their advice and enlist their support. It’s common courtesy and a good investment. Read the rest of this entry »
Once you’ve done your preparation, you’re ready to start making the actual calls. It’s also a good idea to set up your measurement systems before you start, so you’re collecting meaningful data as you go. Read the rest of this entry »
Let’s say that your business involves you selling home-made soaps. Because your product is unique and all of your scented, bubbly delights are lovingly created, they’re considerably more expensive than traditional off-the-shelf soaps.
Limiting yourself to one price range can lead to problems and you could find, as many gift shops do, that your shop is full of `Sunday browsers’ oohing and cooing over everything, but buying nothing. The problem here is often that the prices are just out of reach of the average impulse purchaser. Read the rest of this entry »
You can use the assumptive closing technique for any business. All you have to do is work out some appropriate questions and introduce them into your discussions at appropriate intervals.
Try and avoid using sentences like: `If we’re lucky enough to get your order, or, If we can agree a price, and so on. Sentences like these create doubt. They are based on its and also give the impression that your price is in some way negotiable. Read the rest of this entry »
Starting and running a new business is never easy. As the business owners, we have to set up and make sure everything runs smoothly by ourselves. Thus, there is no wonder if a research shows that 80% of new businesses fail in the first year. While for the rest of them, the 96% of them will fail in the next five years. Do you want to be in the group of 4%? I am sure the answer is yes =) Read the rest of this entry »
When I meet a prospective client for my landscape gardening business, I always include lines like this somewhere during the meeting:
`When we come and do your garden would it be all right if we parked on your driveway?’ Read the rest of this entry »
Do you want to start your business? Well for most people, capital is the biggest barriers to overcome before they are finally able to start a business. In fact, almost every business exists in this world need capital to start. It’s bullshit if you heard someone says they start their business without any capital at all. Even if it is true, it’s hard to grow the business larger without any additional capital. Read the rest of this entry »
Certain types of objections, if handled the right way, can be turned into immediate sales. In a few moments we’ll look at different ways of closing a sale. Often objections offer the easiest way of closing a sale so that everyone is happy; what’s often referred to as win-win situation. Read the rest of this entry »
Businesses are filing for bankruptcy at record rates. We’ve all seen local restaurants, bars and even large chains going out of business recently. Certainly, the economy has played a major factor in this. People are cutting back on their discretionary spending and it’s hitting businesses hard. With all of the businesses failing, there are many resources to help. Resources like Totalbankruptcy.com offer a one stop shop for businesses and individuals looking for help.
Now, it’s more important than ever for companies and businesses to spend wisely and focus on the customer’s needs. Quality of product and service is more important than ever in this fragile economy. There are still businesses that are thriving in this economy. Very often, they are a local leader in quality and service. People still care about quality and how they are treated by the merchant.